FAQ

- Jun 10, 2020-

FAQ

1. Are you trading company or manufacturer ?

Yes, we are direct factory. Welcome to visit our factory, and we have 14 years experience . We are capable of offering good quality products with competitive price for customers. 

2.How to order?

Please just send us an inquiry by email or phone of what item you are intersted, also let us know the quantity, size, etc. Our customer service representatives will offer professional suggestion within 24 hours.  

3.What is your Payment term?

Our standard payment term is 30% deposit before production, 70% balance before shipment. We also do monthly payment for VIP customers.

4.Is there quality control on all production lines?

Yes, all production lines will be equipped with a QC. 100% inspection before packing,Spot inspection before shipment.

5. Can I get samples ?

We can offer you stock samples free of charge and you only need to cover the shipping cost, but if you need samples according to your own artwork, the mold fee is required. 

6. Could you accept Sample order?

Yes, sample order is welcome.

7.What guarantee do I have that assures me I will get my order from you since I have to pay in advance?What happens if the products you shipped are wrong or poorly made?

JDL metal crafts Co., Ltd has been in this business since 1998.Not only having a strong production team to make sure the quality,but also a BSCI & SGS audited supplier. Besides, we accept Paypal and Alibaba trade ASSURANCE which make your money safe.

8.What if the produciton were wrong when received?

If you provide wrong information and cofirmed wrong artwork or production plan, then sorry you will afford to re-make them.

If we made products wrong with our artwork or production process, we'll re- make for you freely.

9. Can you do the design for us?

Yes. We have a professional team with rich experience in metal crafts designing and manufacturing. Just tell us your ideas and we will help to carry out your ideas into perfect gift.